Automation can be a double‑edged sword. When layered onto broken processes, it amplifies inefficiencies and confusion.

This masterclass teaches you to redesign workflows before you automate them. You’ll learn how to map current processes, identify bottlenecks and determine which tasks are ripe for automation versus those that require human judgment.

We’ll discuss change‑management strategies to bring employees on board and avoid resistance. You’ll practice creating “future‑state” process diagrams and develop prioritisation criteria based on impact and complexity.

By the end, you’ll have a repeatable method for designing AI‑ready workflows that deliver real value.